Terms & Conditions, Shipping and Privacy Policy
Rebecca Evans, trading as Little Hummingbird Studio. Last updated: 21 August 2026
1. General Terms & Conditions
By placing an order with Little Hummingbird Studio ("we", "us", "our"), you agree to the terms below.
Bespoke & Personalised Items
For bespoke or personalised products, once your order has been received we are unable to offer a refund, as these items are made to order specifically for you. This does not affect your rights if an item arrives faulty or damaged (see "Faulty or Damaged Items" below).
You are responsible for checking the spelling, grammar, and details of any personalised item at the time of ordering. The information you provide will be used exactly as submitted. We are not responsible for errors arising from incorrect information you have provided, though we're always happy to help if you spot a mistake before your order is dispatched. Please contact us as soon as possible.
Production & Turnaround Times
Turnaround time varies depending on the order:
In-stock items: posted within 1-14 working days
Made-to-order items (requiring materials to be sourced and handcrafted): typically 2–3 weeks
Busy periods (e.g. run-up to Christmas): turnaround can extend to 4–5 weeks
As every item is hand-finished by one person, we appreciate your patience, particularly during busier periods.
Payment
Full payment, including postage, must be received before an order is dispatched.
2. Shipping Policy
A confirmation email is sent once your item has been dispatched.
Orders are typically shipped via Royal Mail (Second Class), with tracked or signed options available on request for an additional fee.
Once an order has been dispatched, it is out of our direct control. Proof of postage can be provided on request.
Standard delivery typically takes 1–5 working days from dispatch, though this can be affected by weekends, public holidays, or delays within the Royal Mail network.
If you're not available to receive your parcel, a card will usually be left with collection instructions. Royal Mail generally holds uncollected parcels for around 3 weeks before returning them to us.
It is your responsibility to arrange collection or redelivery within this window. If a parcel is returned to us as uncollected, a re-delivery charge will apply before it is resent.
Please ensure your delivery address and contact details are correct at checkout. We are not responsible for orders sent to an incorrectly provided address.
Packaging
We use recycled and/or biodegradable packaging wherever possible, and we're always looking for ways to improve our environmental impact. While great care is taken in packaging every order, breakages can occasionally occur in transit. See below for what to do if this happens.
3. Returns, Cancellations & Faulty Items
Your Right to Cancel (Standard Items)
If you are a consumer ordering from within the UK, you have the legal right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. To do this, please contact us within 14 days of delivery, then return the item to us within a further 14 days, in its original, unused condition. Once we receive the returned item, we will process your refund within 14 days.
Return postage costs are the customer's responsibility unless the item is faulty.
This right to cancel does not apply to bespoke or personalised items, which are made specifically to your order and are exempt under the Regulations, except where the item is faulty or damaged.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described (including personalised items) please contact us within 5 days of delivery with a description and photo of the issue. Depending on the situation, we will offer a repair, replacement, or refund in line with your rights under the Consumer Rights Act 2015.
Exchanges
We're not able to offer direct exchanges, but you're welcome to return an eligible item under the cancellation right above and place a new order.
4. Privacy Policy
Little Hummingbird Studio is committed to protecting your privacy. This section explains what personal information we collect, why, and how it's used.
What We Collect
When you place an order or contact us, we may collect:
Name, delivery address, and contact details (email, phone number)
Order details and purchase history
Payment confirmation (we do not store your full card details - payments are processed securely by our payment provider, Stripe)
Personalisation details you provide for custom items
How We Use Your Information
We use your information to:
Process and fulfil your order, including shipping
Communicate with you about your order (confirmations, dispatch updates, queries)
Handle returns, refunds, or complaints
Improve our website and products, where you've consented to analytics cookies (see our Cookie Policy)
Comply with legal and accounting obligations
We do not sell your personal information to third parties.
Who We Share It With
We share your details only where necessary, such as:
Our courier (Royal Mail) to deliver your order
Our payment processor (Squarespace, Stripe) to handle transactions securely
Our website/e-commerce platform provider (Squarespace) to operate the site
How Long We Keep Your Data
We retain order and customer information for as long as necessary to fulfil orders, handle any returns or disputes, and meet our legal and tax obligations, after which it is securely deleted.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to our legal retention obligations)
Object to or restrict certain uses of your data
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies for functional and analytics purposes. See our separate Cookie Policy for full details.
5. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
6. Contact Us
If you have any questions about these terms, your order, or your personal data, please contact us at:
Email: hello@littlehummingbirdstudio.comWebsite: littlehummingbirdstudio.com